Privacy Policy

1. Introduction

Documenter AI Sdn. Bhd. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered document management platform and related services.

2. Information We Collect

2.1 Information You Provide

• Account registration information (name, email, company name)
• Contact information for communications
• Documents and files you upload to our platform
• Workflow configurations and settings
• Payment and billing information

2.2 Automatically Collected Information

• Device and browser information
• IP address and location data
• Usage patterns and feature interactions
• Log data and analytics

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our services
• Process and analyze your documents using AI
• Improve and personalize user experience
• Communicate with you about updates and support
• Ensure security and prevent fraud
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security audits. We are targeting SOC2, ISO 27001, and HIPAA certifications by Q2 2026. Your documents are processed securely and we do not use your data to train our AI models without explicit consent.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account termination, we will delete or anonymize your data within 90 days, unless retention is required by law.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Export your data in a portable format
• Opt-out of certain processing activities

7. Third-Party Services

We may use third-party services for hosting, analytics, and AI processing. These providers are contractually bound to protect your data and only process it as instructed by us.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us at:

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.